Good glasses, poor after sales service
"I ordered these prescription sunglasses through the Smith Website. The process of entering my prescription was straightforward and the turnaround on the order was good; about a week and a half from memory. I’m using the sunglasses for golf and they work really well for the application. The lenses are good, and I can see the ball more clearly. I think my ball striking has improved as a result so a win there. I was disappointed to find that the product was shipped without a case or cleaning cloth. I have purchased quite a few pairs of Smith sunglasses and goggles in the past and these items have always been included. It’s surprising and disappointing that these items are not included with a pair of $550 sunglasses! It’s also disappointing that I have written to Smith about this issue twice, via their website, subsequent to the purchase and have not received a response. There is no other way to contact Smith, no email or phone number is available on their website, so I’m at a loss as to how to get their attention. It’s also ironic that I have received multiple requests to review the product during this period of non responsiveness. I’m hoping that someone from Smith will reach out as a result of this average review but I’m not holding my breath."
